Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collection, select your preferred watch, click Add to Cart, and proceed to checkout. Follow the payment steps to complete your purchase.
Can I cancel my order?
Yes. Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation is no longer possible.
Can I modify my order after placing it?
If your order has not been processed, please contact us immediately. We'll do our best to assist you.
Shipping
How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
Do you offer free shipping?
Yes. We offer Free Shipping Across India on eligible orders.
How do I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS.
Payments
Which payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
Is Cash on Delivery available?
Yes. Cash on Delivery is available for eligible pin codes across India.
Returns & Refunds
Can I return my watch?
Returns are accepted only if you receive:
- A damaged product
- A defective product
- An incorrect item
Please refer to our Return & Refund Policy for complete details.
How long do refunds take?
Approved refunds are generally processed within 5–7 business days after inspection.
Warranty
Does my watch come with a warranty?
Yes. Eligible products are covered under our Warranty Policy against manufacturing defects.
What is not covered under warranty?
The warranty does not cover accidental damage, misuse, water damage (unless specified), scratches, normal wear and tear, or unauthorized repairs.
Products
Are the product images accurate?
We strive to display every product as accurately as possible. Minor variations in color may occur due to screen settings and lighting conditions.
Will my watch arrive in premium packaging?
Yes. Every order is carefully packed to ensure your watch reaches you safely and in excellent condition.
Support
How can I contact Replica Rack?
You can reach our customer support team via email:
We usually respond within 24–48 business hours.
Still have a question?
If your question isn't answered here, we're always happy to help. Please visit our Contact Us page or email our support team, and we'll assist you as quickly as possible.